Make every interaction an opportunity.
The ECCO Connect call center and customer service system, cloud or on-premise, plus support and integration for Avaya, Cisco, Asterisk, Issabel and FreePBX.
Communication systems and service teams that work your way
ECCO Connect is TECHBOOK's communication and customer service department, and the ECCO Connect service system is our call center and customer service system: call routing, IVR, recording, reports and CRM integration, in the cloud or on-premise.
If you already run a system, we provide technical support, integration and development for every major platform: Avaya, Cisco, Asterisk, Issabel, FreePBX and more, connected to your tools such as vTiger CRM, company mobile lines, WhatsApp and email.
Alongside the systems we provide Arabic and English customer service teams and Back Office teams from Egypt. Choose your path: the ECCO Connect system, support and integration for your current system, a customer service team or a Back Office team.
The ECCO Connect system, or we build on yours
We start with how your calls flow today: agents, branches, current lines, working hours and the systems to connect. Then we recommend the right fit: the ECCO Connect service system in the cloud or on-premise, or support, integration and development for your current Avaya, Cisco, Asterisk, Issabel or FreePBX, connected to your CRM such as vTiger.
- The ECCO Connect system
- Cloud or on-premise?
- WhatsApp integration
- Asterisk, Issabel and FreePBX support
- Avaya and Cisco support
- PBX and vTiger CRM integration
Do you need a system or a team?
I need a system
The ECCO Connect system, or support and development for your current one: IVR, routing, recording, reports and CRM integration. Your own team answers customers. System details
I need a team
An operations and back-office team in Egypt with a written scope of tasks, coverage hours and permissions; it can work on your current system. Team details
The system and the team are separate services, each with its own scope and contract; they can be combined.
What to compare between call center proposals
Before comparing prices, make sure every proposal covers the same system, users and hosting. These are the points that matter:
- Solution
- A ready, integrated system such as ECCO Connect, or support and development for your current Avaya, Cisco, Asterisk, Issabel or FreePBX — each with its own costs, licences and setup time.
- Hosting
- Cloud, working anywhere without on-site hardware, or on-premise keeping data and recordings with you — sometimes both.
- Integration
- Does it include CRM integration such as vTiger, IVR, reports and mobile lines — and can add-ons be built around your workflow?
- After go-live
- Who handles faults, updates and backups of settings and recordings, and during which hours?
Learn more
- ECCO Connect Call Center System for Businesses
- Asterisk, Issabel & FreePBX Support and Integration
- Avaya & Cisco Support and Integration
- PBX & Call Center Integration with vTiger CRM
- Cloud vs On-Premise Call Center: How to Choose
- WhatsApp and Call Center Integration
- Connecting Company Mobile Lines to the PBX (GSM)
- Call Center IVR Design
- Migrating Your Call Center Without Downtime
- Call Recording and Access Control in Call Centers
- Outsourcing and Back Office in Egypt: How to Choose
- How Back Office Pricing Works: Team, Hours or Tasks
- Contact center system (PBX, IVR)
- Customer service team
- Back Office from Egypt
- Communication system support
- Web Weavers — Websites & digital experiences
- Support Squad — IT solutions
- Swift Dev — Software & custom solutions
- ECCO Connect — Contact centers & customer service
- Creative Sparks — Marketing, identity & content
- Power Pros — Electrical & smart space solutions
- Back Office — ECCO Connect
Frequently asked questions
What is the ECCO Connect service system?
Our call center and customer service system: call routing, IVR, recording, performance reports and CRM and WhatsApp integration, in the cloud or on-premise.
What does a contact center system include?
We agree on channels such as phone, WhatsApp, email and website chat, the number of users and your current tools, then set up the PBX, IVR, call recording, reports and CRM integration as needed.
Do you support Asterisk, Issabel and FreePBX?
Yes. We provide support, maintenance, upgrades, integration and development, from IVR and queues to reports and integrations.
I have Avaya or Cisco. Can you extend it instead of replacing it?
Usually yes. We assess the current system, then suggest support, expansion or integration with newer platforms, and only recommend replacement when it truly costs less.
Cloud or on-premise?
Both are available. Cloud suits distributed and remote teams; on-premise suits companies that want data and recordings kept on site. We decide together.
Do you integrate the PBX with vTiger CRM?
Yes. The customer record pops up on incoming calls, calls and recordings are logged to it, and agents click to call from inside vTiger. Other CRMs too.
I want a small call center. Where do I start?
Start with how many people will answer, your current lines and whether you work on-site or anywhere. Send it in the brief and we suggest an ECCO Connect setup you can grow later.
Can mobile lines connect to the PBX?
Yes. Through GSM gateways such as chan_dongle we connect your company's own SIM lines to the PBX for calls and SMS, within telecom regulations.
Do you provide bilingual customer service teams?
Yes. Teams can work in Arabic, English or both, with tasks and coverage hours agreed within the scope.
What is ECCO Connect Back Office?
A team in Egypt that handles recurring operational tasks such as order follow-up, CRM updates, data entry and appointment coordination, using your processes and tools.