Make every interaction an opportunity.
ECCO Connect by TECHBOOK: PBX and IVR contact center systems with CRM integration, Arabic and English customer service teams, Back Office teams from Egypt, and communication system support.
Communication systems and service teams that work your way
ECCO Connect is TECHBOOK's contact center and customer service department. We set up contact center systems with PBX, IVR and CRM integration, provide customer service teams within an agreed scope, and Back Office teams from Egypt for your recurring operations.
Choose your path: a communication system, a customer service team or a Back Office team, and we only ask what we need to understand your channels, tasks and coverage.
- Contact center system (PBX, IVR)
- Customer service team
- Back Office from Egypt
- Communication system support
- Web Weavers — Websites & digital experiences
- Support Squad — IT solutions
- Swift Dev — Software & custom solutions
- ECCO Connect — Contact centers & customer service
- Creative Sparks — Marketing, identity & content
- Power Pros — Electrical & smart space solutions
- Back Office — ECCO Connect
Frequently asked questions
What does a contact center system include?
We agree on channels such as phone, WhatsApp, email and website chat, the number of users and your current tools, then set up the system with PBX, IVR and CRM integration as needed.
Do you provide bilingual customer service teams?
Yes. Teams can work in Arabic, English or both, with tasks and coverage hours agreed within the scope.
What is ECCO Connect Back Office?
A team in Egypt that handles recurring operational tasks such as order follow-up, CRM updates, data entry and appointment coordination, using your processes and tools.