Every call in its place on the customer record.

Connect ECCO Connect or your current PBX to vTiger CRM: screen pop on calls, call logging and recordings on the record, click-to-call and reports.

We connect ECCO Connect or your current PBX to vTiger CRM so agents see who is calling before they answer, every call and recording is logged to the customer, and they call with one click.

Screen pop
Calls logged to records
Click-to-call
Sales and support reports

What changes after integration

The caller's name, record and history appear on incoming calls.
Every inbound and outbound call is logged with duration and outcome.
Supervisors play recordings from inside the customer record.
Agents click to dial without copying numbers.
Create a lead or support ticket automatically from a new call.

And other systems?

We also connect PBXs to other CRM and ERP systems and to custom-built software, through available interfaces or a custom bridge. We start with what agents need to see during a call.

Some of our clients

Deeb Furniture — Website, communications and customer relationship management.
La Sirena Group — Call center solutions and support.
Brighton British School — Communication and firewall solutions for a school.
Mega Top — Call center, branch connectivity and IT infrastructure.

Frequently asked questions

Does it work with cloud and self-hosted vTiger?

Yes; the method depends on the version and where it runs.

Can you connect my PBX to my own system?

Usually yes. Send the system name and how your team works in the brief and we propose the right integration.

hello@techbook.com.eg · +20 111 013 7752