An IVR that gets callers through, not lost.
Clear IVR design: short Arabic and English menus, routing by time and department, recorded prompts, and reports showing where callers drop off.
The IVR is the first thing your customer hears. A long or unclear menu makes them hang up. We design the call path from the caller's side, then build it on the ECCO Connect service system or your current system.
- Short, clear menus
- Arabic and English
- Time-based routing
- Drop-off reports
How we design
- Fewest options per menu, most requested first.
- A clear option to reach a person at every level.
- Different messages in and out of hours and on holidays.
- Language choice up front, with clear voice and wording.
- Known customers routed straight to their account owner when CRM is connected.
How we measure it
After go-live we review reports: where callers hang up, how long they wait and which department gets most calls. Then we adjust the path. An IVR is never set once and forgotten.
Some of our clients
- Deeb Furniture — Website, communications and customer relationship management.
- La Sirena Group — Call center solutions and support.
- Brighton British School — Communication and firewall solutions for a school.
- Mega Top — Call center, branch connectivity and IT infrastructure.
Frequently asked questions
What is an IVR?
The recorded message and menu callers hear and choose from, like "press 1 for sales", to reach the right team without waiting for a transfer.
Can the IVR change after go-live?
Yes, and we recommend reviewing it after a period of use based on the reports.
Do you record the prompts?
We write the scripts with you; they can be recorded by your team or a professional voice as agreed.
- ECCO Connect: no call gets lost.
- WhatsApp and calls in one place.
- Cloud or on-premise? The answer starts with how you work.
- Start your project brief
- Web Weavers — Websites & digital experiences
- Support Squad — IT solutions
- Swift Dev — Software & custom solutions
- ECCO Connect — Contact centers & customer service
- Creative Sparks — Marketing, identity & content
- Power Pros — Electrical & smart space solutions
- Back Office — ECCO Connect