Support and integration for Avaya and Cisco.
Support, maintenance and expansion of existing Avaya and Cisco systems, integration with modern contact center tools and CRM, and phased migration when needed.
Many companies have run Avaya and Cisco for years. We help you support, expand and connect them to what you need today, and plan a move only when it truly costs less.
- Support and maintenance
- Expansion and new lines
- CRM and contact center integration
- Phased migration if needed
What we do for Avaya and Cisco
- Assess and document the current system, lines and routing.
- Fix recurring faults and tune IVR and transfers.
- Add users and branches and link them to headquarters.
- Connect the PBX to CRM, recording and reporting.
- Connect additional systems to add features without replacing your PBX.
When does moving make sense?
When licences and maintenance cost more than a new system, parts and updates stop, or you need features it cannot offer. Then we plan a phased move to the ECCO Connect service system that keeps your numbers and never stops incoming calls.
Some of our clients
- Deeb Furniture — Website, communications and customer relationship management.
- La Sirena Group — Call center solutions and support.
- Brighton British School — Communication and firewall solutions for a school.
- Mega Top — Call center, branch connectivity and IT infrastructure.
Frequently asked questions
Do you repair Avaya systems?
Yes. We diagnose and fix faults and settings, and tell you if parts or licences from the vendor are needed.
Can Cisco or Avaya connect to vTiger or another CRM?
In most cases yes, depending on the version and its available interfaces.
- ECCO Connect: no call gets lost.
- Support and integration for Asterisk, Issabel and FreePBX.
- Every call in its place on the customer record.
- Start your project brief
- Web Weavers — Websites & digital experiences
- Support Squad — IT solutions
- Swift Dev — Software & custom solutions
- ECCO Connect — Contact centers & customer service
- Creative Sparks — Marketing, identity & content
- Power Pros — Electrical & smart space solutions
- Back Office — ECCO Connect