Choosing the right back office pricing model
Compare back office pricing models by tasks, volume, language and coverage hours, separating team cost from tools, integration and setup.
A back office offer becomes comparable when it states what the team does, how often, in which language and hours. A salary alone does not price a service with supervision, training, tools and quality.
- Dedicated team
- Hour bank
- Task volume
- Separate setup
The three models
- Dedicated team: for steady flow needing your process knowledge.
- Hour bank: for variable work with tracked time.
- Task volume: for repeatable tasks with a clear start and end.
Compare on one basis
- Same tasks, language, hours and volume.
- Supervision, tools and cover included.
- Setup and integration listed apart from running cost.
Some of our clients
- Deeb Furniture — Website, communications and customer relationship management.
- La Sirena Group — Call center solutions and support.
- Brighton British School — Communication and firewall solutions for a school.
- Mega Top — Call center, branch connectivity and IT infrastructure.
Frequently asked questions
Is there a pilot?
A scoped pilot is possible with defined duration and cost; it does not guarantee a business result.
Does it include calls?
Channels are set in the scope; back office does not imply all-day calls.
What do you need to scope the work?
A short description of your need and current setup, who will use it, and any constraints of place or time. Send it in the brief and we come back with the next step.
- Outsourcing and back office with a clear scope
- ECCO Connect: no call gets lost.
- Every call in its place on the customer record.
- Start your project brief
- Web Weavers — Websites & digital experiences
- Support Squad — IT solutions
- Swift Dev — Software & custom solutions
- ECCO Connect — Contact centers & customer service
- Creative Sparks — Marketing, identity & content
- Power Pros — Electrical & smart space solutions
- Back Office — ECCO Connect