Your team in Egypt. Part of your business.
Delegate order follow-up, CRM updates, data entry and coordination to a Back Office team in Egypt. Define tasks, workload, language, hours and system needs.
An operations team in Egypt working with your processes and tools
ECCO Connect Back Office gives your business a team in Egypt for recurring operations: order follow-up, CRM updates, data entry, appointment coordination, client request and ticket management, operational or technical tasks, and technical support and reporting.
Start with the tasks, not the headcount; set the working language, tools and coverage in your time zone, then review a clear brief before any agreement.
Delegate clear tasks, follow clear results
Define recurring tasks, workload, working hours and system access before choosing team size. Review operational support, technical work and marketing as explicit scopes, with setup and software costs shown separately.
- Building and connecting your business system
- Marketing and content services
- IT support for companies
How to compare Back Office operating costs
Start with a measurable task, such as following up an order or updating a record. Compare the same tasks, languages, coverage and responsibilities; headcount or salary alone does not describe the operating cost.
- Tasks and workload
- Define each task, normal volumes, peak periods and exceptions that need your team's approval.
- Quality checks
- Agree sampling, error definitions, correction handling and a report covering completed work, delays and their causes.
- Tools and costs
- Separate team operations from system setup, licences, onboarding and additional technical or marketing work. Confirm who provides required accounts and equipment.
- Access and handover
- Grant the access needed for the task, identify the escalation owner and agree handover when team members or the engagement change.
- Web Weavers — Websites & digital experiences
- Support Squad — IT solutions
- Swift Dev — Software & custom solutions
- ECCO Connect — Contact centers & customer service
- Creative Sparks — Marketing, identity & content
- Power Pros — Electrical & smart space solutions
- Back Office — ECCO Connect
Frequently asked questions
Do I need to decide the team size first?
No. Start with the tasks and approximate workload; we define the team size with you later.
Can the team work in my time zone?
Yes. You set the time zone, working days and hours; coverage is confirmed after review.
How are access and data handled?
We agree on access permissions, data sharing and reporting before operations begin.
What if I do not have a CRM or a system for assigning tasks?
Start by describing your current process and the data it needs. We review with you how to organise the tasks and which tool fits, and any setup or licence cost appears as a separate line in the quote.
Does Back Office include calls, marketing and IT support?
Each type of work needs its own scope, skills and coverage. It can be discussed in your request, but it is not automatically included in the operational tasks package.