Support and integration for Asterisk, Issabel and FreePBX.
Support, maintenance, upgrades and integration for Asterisk, Issabel and FreePBX: IVR, queues, recording, reports, CRM such as vTiger and mobile lines.
Running Asterisk, Issabel or FreePBX? We handle support, maintenance and upgrades, build what you need on top, and connect it to your systems, from a small office to a multi-branch call center.
- Support and maintenance
- Upgrades and migration
- Development and integration
- Cloud or on-premise
What we do for your system
- Arabic and English IVR menus, routing by time and branch.
- Queues, agent distribution and missed-call follow-up.
- Call recording, supervisor dashboards and performance reports.
- Branch links and remote work on softphones and IP phones.
- Company SIM lines through GSM gateways such as chan_dongle for calls and SMS, within telecom regulations.
- CRM integration such as vTiger: screen pop, call logging and click-to-call.
Cloud or on-premise?
We work with your system wherever it runs, cloud, on-premise or both, keeping numbers, settings and recordings safe during any move or upgrade.
Already have a system?
We support, upgrade and repair existing Issabel, FreePBX and Asterisk systems, migrate settings from old versions, and add missing features without stopping your operations.
Prefer a complete system?
If you are starting from scratch or replacing an old system, the ECCO Connect service system is our complete call center and customer service system.
Some of our clients
- Deeb Furniture — Website, communications and customer relationship management.
- La Sirena Group — Call center solutions and support.
- Brighton British School — Communication and firewall solutions for a school.
- Mega Top — Call center, branch connectivity and IT infrastructure.
Frequently asked questions
My old Issabel has problems. Can you fix it?
Yes. We diagnose and fix it, or migrate it to a newer version keeping your numbers and settings.
Can you build features the system lacks?
Yes, that is Asterisk's core strength: we build flows, reports and integrations around your workflow.
- ECCO Connect: no call gets lost.
- Every call in its place on the customer record.
- Support and integration for Avaya and Cisco.
- Start your project brief
- Web Weavers — Websites & digital experiences
- Support Squad — IT solutions
- Swift Dev — Software & custom solutions
- ECCO Connect — Contact centers & customer service
- Creative Sparks — Marketing, identity & content
- Power Pros — Electrical & smart space solutions
- Back Office — ECCO Connect