WhatsApp and calls in one place.
Connect your business WhatsApp to the ECCO Connect service system and CRM: route chats to the team, keep one customer history, and follow up across calls and messages.
Customers call once and message on WhatsApp the next time. When channels are separate, context gets lost and agents ask the same questions twice. We connect your business WhatsApp to your customer service system so the team sees the full history.
- Route chats to the team
- One customer history
- Templates and follow-up
- CRM integration
What changes after integration
- Each new WhatsApp message reaches an available agent instead of one phone watched by one person.
- The customer's chats and calls appear in one record.
- A chat can turn into a call, or the reverse, without repeating the story.
- Reports on response time and chats per agent.
What we need before starting
We need a company WhatsApp Business number, who answers chats and when, and the system where chats should be stored. Official WhatsApp integration follows Meta's policies and terms, and we help you set up the account accordingly.
Works with your current system too
We can connect it to the ECCO Connect service system, or to your current system and CRM such as vTiger, depending on available interfaces. We start with what agents need to see during a chat.
Some of our clients
- Deeb Furniture — Website, communications and customer relationship management.
- La Sirena Group — Call center solutions and support.
- Brighton British School — Communication and firewall solutions for a school.
- Mega Top — Call center, branch connectivity and IT infrastructure.
Frequently asked questions
Can WhatsApp connect to the call center?
Yes, with a company WhatsApp Business number. Chats reach the team and are saved with the customer record next to their calls.
Can several agents answer one number?
Yes, that is the point: one company number, several agents, with chats routed and an owner for each customer.
Does it change our current WhatsApp number?
We decide after reviewing your current number and account, and tell you before starting about any step that could affect it.
- ECCO Connect: no call gets lost.
- Every call in its place on the customer record.
- An IVR that gets callers through, not lost.
- Start your project brief
- Web Weavers — Websites & digital experiences
- Support Squad — IT solutions
- Swift Dev — Software & custom solutions
- ECCO Connect — Contact centers & customer service
- Creative Sparks — Marketing, identity & content
- Power Pros — Electrical & smart space solutions
- Back Office — ECCO Connect