Reliable technology. A team with peace of mind.
Scope IT support for your business devices, networks and servers. Review users, branches, working hours, onsite coverage and maintenance terms with Support Squad.
IT support built around the way your business works
Support Squad is TECHBOOK's IT solutions department. We shape each support contract around your users, devices, locations and core software, combining onsite visits with remote assistance.
We cover device setup, maintenance and troubleshooting, networks across branches, server and software configuration, protection and backup, and Hosted Exchange email for teams on a yearly plan.
A clear support contract before the first ticket
Scope IT support around your users, devices, branches and working hours. Agree remote support, onsite coverage and incident priorities, with response time clearly separated from resolution time.
- Hosting and email on your company domain
- Building and connecting business systems
- Define your support needs
What to check in an IT support agreement
Start with an inventory of your working environment. Compare the same devices, users and branches, then review coverage, incident handling and included costs.
- Environment
- List devices, systems, branches, service access owners and external suppliers needed to resolve incidents.
- Coverage
- Separate remote support from onsite work. Confirm locations, working hours, included visits and how additional visits are arranged.
- Priority and responsibility
- Link incident priority to business impact, response time and escalation. Starting work and resolving an incident are different milestones.
- Exclusions and reporting
- Check spare parts, licences, upgrades and backup restoration tests, and agree what regular service reports should contain.
Learn more
- IT Company & Business IT Support in Egypt
- Network Installation & Branch Connectivity
- Network Security & Firewalls for Businesses
- How to Choose the Best Software Company in Egypt (2026 Guide)
- IT Maintenance Contract: Clauses to Check
- In-House IT or Outsourced Support? A Comparison
- Connecting Company Branches: What We Need First
- Backups Are Not Enough: Test the Restore
- New Employee IT Setup: Accounts, Devices, Access
- IT Asset Inventory: A Record for Care and Budget
- Server Room and Rack Handover Checklist
- Remote IT Support for Companies in Saudi Arabia
- Estimating IT Budget: Running Cost, Not Device Count
- Local or Cloud Server? Questions to Decide
- Organising Microsoft 365 Accounts for Growing Teams
- Weak Office Wi-Fi? Start With a Survey
- IT Incident Handling: From Ticket to Recovery
- Employee Exit: Close Access, Keep Work Files
- IT Continuity Plan: What Happens on the Bad Day?
- Measuring IT Support Quality: Useful Metrics
- Supplier Access to Your Systems: Limits and Review
- On-site IT Support Visits in New Cairo
- Fiber Optic Splicing and Installation for Businesses
- Network Cabling and Infrastructure for Offices
- Devices and support
- Networks and branches
- Servers and software
- Protection and backup
- Hosted Exchange email
- Web Weavers — Websites & digital experiences
- Support Squad — IT solutions
- Swift Dev — Software & custom solutions
- ECCO Connect — Contact centers & customer service
- Creative Sparks — Marketing, identity & content
- Power Pros — Electrical & smart space solutions
- Back Office — ECCO Connect
Frequently asked questions
How is the cost of an IT support contract defined?
We review your business activity, users, devices, locations, core software, requested visits and remote support hours, then confirm coverage and cost with you before signing.
Do you provide onsite and remote support?
Yes. Support Squad contracts combine onsite visits and remote support within the agreed scope.
What contract terms are available?
You can propose 1, 3, 6 or 12 months, or discuss a term that suits you.
Do you offer Microsoft Exchange email?
Yes. We offer Hosted Exchange on a yearly plan by number of users, from 1 to 20 seats, with 5 GB per mailbox.
Is the response time the same as the time to fix the problem?
No. Response means starting to work on the report; resolution depends on the type of fault and the availability of parts or vendor access. Each is set by the priority of the report and the contract scope.
How do I prepare my company for a support contract assessment?
Prepare the number of users, devices and branches, your core software, working hours and recurring problems. Do not send passwords with the assessment request.