Outsourcing and back office with a clear scope
What outsourcing and back office mean, which tasks fit, and how to choose a provider: scope, language, coverage hours, quality, access and handover.
Outsourcing means assigning defined tasks to an external team instead of hiring internally. Back office covers behind-the-scenes work: data entry, order follow-up, invoicing and reconciliations. Choosing well starts with defined tasks and quality measures.
- Defined tasks
- Language and hours
- Quality measures
- Access control
Tasks that suit outsourcing
- Data entry and review.
- Order and ticket follow-up.
- Invoicing and reconciliations.
- Updating customer records in CRM.
Before signing
- Define a completed task and its quality bar.
- Set language and coverage hours.
- Limited access per system.
- A scoped pilot before scaling.
Some of our clients
- Deeb Furniture — Website, communications and customer relationship management.
- La Sirena Group — Call center solutions and support.
- Brighton British School — Communication and firewall solutions for a school.
- Mega Top — Call center, branch connectivity and IT infrastructure.
Frequently asked questions
What is an outsourcing company?
A company that performs defined tasks for you with its team and tools under an agreed scope and quality.
Do you serve Saudi and Gulf companies?
Yes, remotely, by agreed language, hours and systems.
What do you need to scope the work?
A short description of your need and current setup, who will use it, and any constraints of place or time. Send it in the brief and we come back with the next step.
- Choosing the right back office pricing model
- ECCO Connect: no call gets lost.
- Every call in its place on the customer record.
- Start your project brief
- Web Weavers — Websites & digital experiences
- Support Squad — IT solutions
- Swift Dev — Software & custom solutions
- ECCO Connect — Contact centers & customer service
- Creative Sparks — Marketing, identity & content
- Power Pros — Electrical & smart space solutions
- Back Office — ECCO Connect