A call center where no call gets lost.
Call center and IP PBX setup: call routing, IVR, recording and reports, integrated with your CRM, with team training and support.
We build your contact center from the system to the team: IP PBX, routing, IVR, call recording, performance reports, and every call linked to the customer's CRM record.
- IP PBX and IVR
- Recording and reports
- CRM integration
- Back Office team if needed
What the system includes
- Numbers, lines and inter-branch transfers.
- IVR menus and smart routing.
- Call recording and quality monitoring.
- Wait, missed-call and performance reports.
- Calls linked to customer records and WhatsApp.
Some of our clients
- Deeb Furniture — Website, communications and customer relationship management.
- La Sirena Group — Call center solutions and support.
- Brighton British School — Communication and firewall solutions for a school.
- Mega Top — Call center, branch connectivity and IT infrastructure.
Frequently asked questions
Does it work across branches?
Yes. Unified numbers and transfers between branches and remote agents.
Do you provide agents?
Yes, through our Back Office service with a team in Egypt following your procedures.
- ERP and CRM that bring your company together.
- An organized, fast network, and branches connected securely.
- A full IT department for your company, without the hiring overhead.
- Start your project brief
- Web Weavers — Websites & digital experiences
- Support Squad — IT solutions
- Swift Dev — Software & custom solutions
- ECCO Connect — Contact centers & customer service
- Creative Sparks — Marketing, identity & content
- Power Pros — Electrical & smart space solutions
- Back Office — ECCO Connect