Move your system without a single phone going quiet.
A plan to move your call center or PBX from an old system to the ECCO Connect service system or a newer version: inventory, keeping numbers, pilot, and phased cutover.
The old system still works but is costly or limited, and the biggest fear of change is calls stopping and numbers or settings getting lost. We plan a phased move that keeps calls flowing.
- Full settings inventory
- Numbers kept
- Pilot run
- Phased cutover
Migration steps
- Inventory the current system: numbers, transfers, IVR, queues, recordings and users.
- Build the new system with the same settings plus agreed improvements.
- Pilot with a small group of agents.
- Move numbers and teams in phases at quieter times.
- Keep the old system ready to fall back on until the new one settles.
Old recordings and data
We agree which recordings and call logs move and which stay archived, and who may access them afterwards, according to your policy and the data protection rules that apply to you.
Some of our clients
- Deeb Furniture — Website, communications and customer relationship management.
- La Sirena Group — Call center solutions and support.
- Brighton British School — Communication and firewall solutions for a school.
- Mega Top — Call center, branch connectivity and IT infrastructure.
Frequently asked questions
Will we lose our numbers?
We do not start until we confirm with your line provider how numbers are kept, and plan so calls keep coming in.
How long does migration take?
It depends on system size, branches and settings. We set the timeline after the inventory, not before.
- Support and integration for Avaya and Cisco.
- Support and integration for Asterisk, Issabel and FreePBX.
- Cloud or on-premise? The answer starts with how you work.
- Start your project brief
- Web Weavers — Websites & digital experiences
- Support Squad — IT solutions
- Swift Dev — Software & custom solutions
- ECCO Connect — Contact centers & customer service
- Creative Sparks — Marketing, identity & content
- Power Pros — Electrical & smart space solutions
- Back Office — ECCO Connect