Your customer tracks their own request.
Designing a portal for your customers: submit requests, upload files, track status and get notified, cutting repeated «where is my request?» calls.
When customers do not know their request status, they call. A customer portal shows the status, files and next step, easing pressure on your team.
- Customer accounts
- Requests and files
- Clear statuses
- Notifications
What the portal includes
- Secure login, each customer sees only their requests.
- Submit a new request and upload required documents.
- Each request's status, next step and owner.
- Email or message alerts when status changes.
Some of our clients
- iHouse — Brand, website and connected product development.
- MAQR — A platform for workspace discovery and booking.
- Dareebty — A digital product for electronic invoicing workflows.
- Aviation Sporting Club — Development and maintenance of the club's systems.
- Roaya Aluminum — Business, inventory and manufacturing systems.
- Sycamore Furniture — Manufacturing management at the core of the system.
- Bin Noah Furniture — One ERP system for the furniture business.
- BANKA Furniture — From the website to business systems and infrastructure.
Frequently asked questions
What does the customer see?
Status, dates, shared files and the next step. Your team's internal notes stay hidden.
What do you need to scope the work?
How you work today, the systems and files you use, who will use the system and the main daily problems. Send them in the brief and we start there.
- Custom software, built around how you work.
- Every user sees and does only their part.
- Your technology partner in Saudi Arabia and the Gulf.
- Start your project brief
- Web Weavers — Websites & digital experiences
- Support Squad — IT solutions
- Swift Dev — Software & custom solutions
- ECCO Connect — Contact centers & customer service
- Creative Sparks — Marketing, identity & content
- Power Pros — Electrical & smart space solutions
- Back Office — ECCO Connect